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Will I be charged sales tax? No. At JoeDia.com we will pay the sales tax for you.
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Will you create a custom piece of jewelry for me? We can customize a ring within reason. For example, we can change the size and shape of the center stone or change the side stones. We can also replicate a particular style or design of ring that you like or have seen elsewhere but cannot find. What’s more, if there is a particular ring that you desire but cannot afford it, we can produce a similar ring and make it affordable to you by leveraging the size, color and clarity of the stone. For assistance with customization, please contact the JoeDia.com customer service at 888-353-0363.
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Are your diamonds certified? Yes. All of our diamonds are certified by a professional gemologist and every diamond product is accompanied by a Certificate of Authenticity.
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Do you have any sales or special promotional prices? Our prices are the absolute lowest you will find anywhere. Instead of offering our customers the occasional deal through a “sale”, we provide a rock-bottom price on every product, every day.
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Do you price match? Yes. If you see a product elsewhere or at a competitor’s website, we can offer you the same or similar ring at a lower price.
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Do you offer any single earrings for men? Yes. We offer a collection of diamond stud earrings that come in singles (not in pairs). Perfect for him or for that extra piercing.
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Can you engrave my wedding bands? Yes, we can engrave upon special request.
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What if I need the ring resized? If your JoeDia.com ring does not fit, we will resize it free of charge within 30 days of its original shipment. Resizing will take approximately 10-14 business days.
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Can I buy from you if I live outside the United States? At this time, we do not accept international orders.
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What payment methods do you accept? JoeDia.com accepts American Express, VISA, MasterCard, Discover credit cards and ATM cards with a VISA or MasterCard logo. We also accept US mony orders, bank wire transfer, Paypal and Google Checkout. We do not accept cash, checks or CODs.
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Will I be liable for my diamond or jewelry while it is being shipped? We fully insure each order all the way to you. That means that when your order is in transit to you, shipment is always risk-free.
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Can you help me keep the engagement ring a surprise? Since jewelry is often given for engagement or another special occasion, we will be extremely flexible in helping you create a wonderful surprise. We can expedite your delivery for a fast-approaching special occasion, or we can ship your order to an address other than your home to help you maintain your surprise. And please don't hesitate to contact JoeDia.com customer service for any special requests.
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Why are your prices so low? Our prices are low because our primary concern is a customer’s budget. Most jewelers will try to sell you the most exclusive diamond that you can afford, however, we look at your budget and offer you the best ring within that price point. Our goal is to help you get the “most for your money” and with that in mind, we can leverage the color and clarity to help you acquire the best diamond at the best price.
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Will you deliver on Saturdays? If you cannot be available to receive your order on a weekday, we may be able to arrange for your order to be delivered on Saturday. FedEx Saturday Service, available in the vast majority of US cities, is subject to availability. If Saturday Service is unavailable in your area, we can arrange for you to pick up your package at the FedEx World Service Center nearest you. If you're interested in these services, call 888-353-0363 to speak to JoeDia.com customer service.
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